Please expect extended delivery timeframe as COVID-19 is having a higher than usual impact. To learn how it is affecting Australia Post's delivery, please visit https://auspost.com.au/service-updates/current-covid-19-impacts
We currently only send to addresses in Australia and products are dispatched from either Sydney or Melbourne warehouse.
Signature is required for all deliveries and we are unable to arrange safe drop on customer's behalf. With unattended deliveries, the parcel will need to be collected from either a nearby post office (if delivered by AuPost) or from Toll's Depot (if delivered by Toll IPEC).
(Large & Extra Large) Free Shipping offer excludes WA, NT and regional suburbs in QLD, SA and the postcodes below:
(XXL Giant Size) Free Shipping offer covers majority of postcodes (over 90%), except Remote & Offshore Area, Nullarbar Plains Locations and Mine Zone Blacklist. XXL size can only be delivered by Direct Freight - Road Express
In most cases, delivery will take between 4 to 10 working days after dispatch depending on your location. WA, NT and regional areas will take longer for delivery. During peak seasons e.g., Christmas & EOFYS, the delivery timeframe will be extended.
Upon request, we can raise an inquiry with the shipping company 4 days past this delivery timeframe if it's still not delivered. Standard turnaround time for investigation is 10 working days, for quicker turnaround time customer will need to contact the shipping company directly.
Dog bed mattress is compressed & rolled-packed for shipping and generally takes 18-48hrs to expand fully once unpacked.